Privacy Policy

Last Updated: August 1, 2026

Welcome to Connect Biz ("we", "our", or "us"). We are committed to protecting the privacy of your organization and your users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our application services.

1. Information We Collect

We collect information necessary to provide and manage secure team communications, workspace management, and broadcasting services. This includes:

Business Profile Information: Business name, email address, contact details, physical address, PAN, and GSTIN.
User Account Details: Name, professional profile description, avatar pictures, contact numbers, and credentials.
Workspace Data: Workspace conversations, message threads, files, document histories, tasks, and analytics records.
Device & Usage Information: Log files, active user sessions, connection times, IP addresses, and diagnostic details.

2. Data Isolation and Storage

Our platform uses advanced architecture designed to keep your records isolated:

Database Isolation: We use Firestore collection partitions and security rules to ensure that data belonging to your workspace is completely isolated and inaccessible to external organizations.
Media Storage: File attachments, document versions, and profile photos are securely stored and delivered using highly optimized, authenticated CDN storage zones powered by Bunny.net.

3. How We Use Your Information

We process collected data to:

Establish and administer your organization's messaging workspaces.
Facilitate instant team chats, department routing, and customer communication labels.
Deliver drip message flows and broadcast campaigns to target audience filters.
Monitor quota usages, including message credits and document storage capacity limits.
Address customer support tickets and system performance diagnostics.

4. Share & Disclosure Policies

Connect Biz does not sell, lease, or distribute your organization's communications or customer data to third-party advertising companies. Data is only shared to facilitate services you explicitly trigger (e.g., executing email OTP deliveries or linking Google Accounts for validation).

5. Compliance and Data Erasure

Administrators can configure data retention settings, such as automatically deleting messages after 90 days. For absolute removal of business workspace profiles or verification document records, contact our privacy compliance desk at privacy@connectbiz.in.